pkg99 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between pkg99 ("we", "our", "platform") and each person who uses this website ("you", "user"). By accessing pkg99.cam or completing registration, you confirm that you have fully read, understood, and accepted these Terms.

Continuing to use our services means you also consent to any future changes to these Terms. If you do not accept the Terms, please stop using our platform.

2 Account Registration and Eligibility

2.1 Registration Eligibility

To open an account on pkg99, the following conditions must be met:

• You must be at least 21 years of age.
• You must be able to provide a valid and active mobile number.
• You may operate only one account — multiple accounts by the same person are strictly prohibited.
• The information you provide must be accurate, complete, and up to date.

2.2 Account Security

You are solely responsible for keeping your account password and login details completely confidential. If you notice any unauthorized access to your account or any suspicious activity, notify our support team immediately. Live chat support is available 24/7 in English.

2.3 Identity Verification

pkg99 may request documents for identity verification at any time. Failure to provide the required information or documents may result in the account being temporarily or permanently suspended.

3 Deposit and Withdrawal Policy

3.1 Deposit Rules

The minimum deposit amount on pkg99 is ৳500. We accept deposits via bKash, Nagad, Rocket, and bank transfer. You must use a payment method registered in your own name. Funds from third-party accounts will not be accepted and such transactions will be rejected.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Approved withdrawals are generally processed within 10 to 45 minutes. Account verification must be completed before requesting a withdrawal. Withdrawal processing may be on hold if any active bonus wagering requirement remains unfulfilled.

3.3 Transaction Verification

pkg99 reserves the right to verify any transaction to prevent fraud and ensure security. If a suspicious transaction is identified, the account may be temporarily placed under review.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

pkg99 offers a 100% bonus of up to ৳15,000 on your first deposit. To make this bonus withdrawable, you must wager the total of the original deposit and the bonus combined 25 times (25x wagering requirement).

4.2 Bonus Terms

• Each bonus offer has a specific validity period — if the conditions are not met within the set time, the bonus will be cancelled.
• Using multiple accounts to take advantage of bonuses is strictly prohibited.
• pkg99 reserves the right to modify, suspend, or withdraw any bonus at any time.
• Bonuses may only be used on games designated by pkg99.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering is complete.

4.3 VIP Program

The pkg99 VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). You can move up to higher tiers through regular and active participation. pkg99 reserves the right to change VIP benefits.

5 Permitted and Prohibited Conduct

5.1 Prohibited Activities

The following activities are strictly prohibited on pkg99:

• Creating or operating multiple accounts by the same person.
• Registering an account with incorrect or false information.
• Abusing bonuses or exploiting system loopholes to gain an unfair advantage.
• Using automated software, bots, or algorithms to play games.
• Attempting to gain unauthorized access to another user's account.
• Money laundering or any illegal financial transactions through the platform.
• Attempting to gain an unfair advantage by exploiting any technical error.

6 Gaming Policy and Fair Play

6.1 Game Outcomes

All games operated on pkg99 use Random Number Generator (RNG) technology — this ensures that every game outcome is completely fair and unpredictable. Game providers are independently tested and held accountable for ensuring fair play.

6.2 Technical Errors

A game result may be considered void due to a technical error or software issue. In such situations, pkg99 will attempt to refund the bet for that game.

6.3 Dispute Resolution

If you have a dispute regarding a game result or transaction, please contact our support team. In resolving disputes, pkg99's server logs will be considered the final evidence.

7 Privacy and Data Protection

pkg99 uses SSL encryption and other advanced security measures to protect your personal information. We do not sell your information to third parties. However, information may be shared with relevant authorities where required to meet legal obligations or as part of a fraud investigation.

Detailed information about how we collect, store, and use data can be found on our Privacy Policy page.

8 Responsible Gaming

pkg99 believes that gaming is a form of entertainment — it should never become a source of financial stress or mental health issues. We encourage users to set limits and play within their budget.

• Set a specific budget for each day and do not exceed it.
• Avoid placing larger bets to try to recover losses.
• Do not treat gaming as a source of income.
• Do not play when you are stressed or under the influence of alcohol.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Account Closure and Termination

9.1 Voluntary Closure

You may close your account at any time by contacting our support team. It is recommended that you withdraw any outstanding balance before closing your account.

9.2 Termination by pkg99

pkg99 may close an account without prior notice in the following circumstances:

• A serious breach of these Terms.
• Evidence of fraud or bonus abuse.
• Evidence of operating multiple accounts.
• Evidence of account use by a minor.
• Suspicion of money laundering or illegal activity.

10 Limitation of Liability

pkg99 always strives to operate a safe and reliable platform. However, we do not accept responsibility for the following:

• A game session being interrupted due to loss of internet connection.
• Losses caused by technical issues in third-party game software.
• Login details being compromised due to the user's own negligence.
• Unexpected maintenance or server downtime.

Our total liability in any case will not exceed the amount of the most recent transaction.

11 Changes to Terms

pkg99 reserves the right to amend these Terms at any time. For significant changes, we will make every effort to notify users in advance. Continuing to use the platform after changes have been made means you have accepted the revised Terms. It is therefore recommended that you visit this page regularly.

12 Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact our support team:

• Live Chat: Support is available 24/7 in English.
• Email: [email protected]

Our support team is always ready to answer any of your questions.