At pkg99, responsible gaming is our priority
Enjoy entertainment within your limits — pkg99 is always here for your protection and peace of mind.
Why it matters to keep gaming within the bounds of entertainment
Online gaming is an enjoyable form of entertainment, but like any entertainment, it is best enjoyed within limits. pkg99 believes every player has the right to play in a safe environment — which is why we have placed responsible gaming at the heart of our platform.
When gaming becomes a source of stress rather than fun, or starts to affect your finances and family life, seeking help is a sign of courage. Our responsible gaming tools help you stay in control of your experience and maintain healthy limits.
At pkg99, only players aged 21 and above may create an account and play. We are strictly committed to protecting minors.
Core Safety Policy
- Accounts for players aged 21+ only
- Option to set personal deposit limits
- Self-exclusion and time-out options
- 24/7 support team available in Bengali
- Data and transactions secured with SSL encryption
Our Responsible Gaming features
pkg99 provides the following tools and features to keep your gaming experience safe and enjoyable.
Age Verification (21+)
A strict age verification process at registration ensures that only players aged 21 and above can open an account at pkg99. Protecting minors is our primary responsibility.
Deposit Limits
Set daily, weekly, or monthly deposit limits from your account. Once a limit is set it takes effect immediately, and increasing it requires a waiting period of more than 24 hours — so decisions are never made on impulse.
Session Time-Out
Temporarily suspend your account for a set period — 24 hours, 1 week, or 1 month. During this time you will not be able to log in or place bets on pkg99, but your account and balance will remain safe.
Self-Exclusion
Choose self-exclusion for a longer break. You can close your account for anywhere from 6 months to permanently. Promotional communications will also be stopped while exclusion is active.
Betting History Review
View your complete gaming history, transaction records, and session times yourself. This transparency in understanding your own habits is an important step in responsible gaming.
24/7 Support and Guidance
If you feel gaming is causing a problem, contact our Bengali-language live chat support team. We are always ready to help — without judgment.
Recognise the warning signs of addiction
If you notice the following signs, they may indicate a gaming problem. Do not delay in getting help for yourself or a loved one.
Playing beyond your budget
Betting more money than you can afford, or continuing to play repeatedly in an attempt to recover losses.
Neglecting family and work
Neglecting family responsibilities, work, or studies because of gaming.
Tendency to keep it secret
Hiding how much you are playing or how much you are losing from family or friends.
Unable to stop playing
Feeling unable to stop gaming even when you want to, or trying repeatedly and failing.
Playing on borrowed money
Taking on debt to fund gaming, skipping bills, or spending from emergency savings.
What does Responsible Gaming mean?
Responsible gaming means treating gaming as entertainment — not as a source of income or a solution to problems.
Principles of healthy gaming habits
- Set a budget before you play and stick to that limit.
- Never think of gaming as an alternative source of income.
- Take a break from gaming when you are angry or under stress.
- Take regular breaks and keep your session time limited.
- Do not place more bets to try to recover money you have lost.
- Time spent with family and friends is more important than gaming.
Remember:
Gaming outcomes depend entirely on chance. No strategy or method can guarantee a win. Always keep this in mind when you play.
How to use the protection tools
Every protection tool on pkg99 can be easily accessed from your account settings.
Setting a Deposit Limit
Log in to your account and go to the "Account Settings › Responsible Gaming" menu. From there, set your daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing it is subject to a 24-hour waiting period.
Activating a Time-Out
From the same menu, select "Session Time-Out" and choose a break of 24 hours, 7 days, or 30 days. You will not be able to log in while the time-out is active. Once the break ends, your account is reactivated automatically.
Activating Self-Exclusion
For a long-term or permanent break, let our support team know via live chat or email us directly at [email protected]. Self-exclusion requests are processed within 24 hours.
Viewing Gaming History
From "Account › Transaction History" you can see full details of all your bets, wins and losses, and deposits and withdrawals. Reviewing this regularly helps build healthy gaming habits.
Stopping Promotional Communications
You can choose to stop receiving bonus offers and promotional messages. This reduces gaming temptations and makes it easier to take a break at your own pace.
Getting Direct Support
Reach out for help at any time through our 24/7 Bengali-language live chat support. Your privacy is fully protected — we are here to help.
Practical tips for safe gaming
Follow the tips below to play responsibly on pkg99. They will keep your gaming experience enjoyable and within control.
Gaming is entertainment — it should never be a solution to problems or a substitute for financial planning. Know your limits and respect them.
- Only play with your entertainment budget. Never use money set aside for rent, food, or medical needs for gaming.
- Set a time limit. Decide how long you will play before you start — and stop when that time is up.
- Do not play under the influence of alcohol or when stressed. Your decision-making ability is reduced in these states and the risk of harm increases.
- Accept your losses. Placing more bets to recover lost money is a dangerous mindset.
- Take regular breaks. A few minutes of rest every hour will keep you refreshed and help you assess the situation clearly.
- Talk openly with loved ones. Discussing your gaming habits with family or a trusted friend helps problems get identified early.
- Spend time on other activities. Sports, reading, or spending time with family are important for mental wellbeing.
- Do not hesitate to seek help. If you feel there is a problem, let our support team know — we help without judgment.
Need help? We are here for you
If you feel gaming is causing a problem, reach out to us directly — in Bengali, at any time.
Live Chat Support
pkg99's 24/7 Bengali-language live chat support team is always ready. Chat directly for self-exclusion, deposit limits, or any other concern.
Email Support
If you prefer to get in touch in writing, send a message directly to our email. It is recommended to submit self-exclusion requests and important matters by email.
Professional Support
Gaming addiction is a health issue and it is completely normal to seek professional help. Speak to a mental health professional in Bangladesh — your wellbeing is the highest priority.
pkg99's commitment to you
pkg99 is deeply committed to the wellbeing of every player as a safe and trustworthy gaming platform. We do not work for profit alone — we want you to be happy and healthy for the long term.
Through SSL encryption, fair play assurance, strict age verification, and responsible gaming tools, we ensure that playing at pkg99 is always an enjoyable, safe experience.
Enjoy the best games at pkg99 safely
Play responsibly and enjoy the variety of games at pkg99 right now. If you have questions, check our FAQ or get direct support.