pkg99 Privacy Policy

When you create an account on pkg99, we collect the following personal information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account details)

To comply with our security measures and applicable regulations, we may request identity verification documents in certain circumstances, such as:

• National ID card (NID) or passport copy
• Utility bill or bank statement (for address verification)
• Payment method verification documents

This information is used solely for the identity verification process and is stored with strict security.

When you use the pkg99 platform, our system automatically records certain information:

• IP address and device information
• Browser type and version
• Time and date of access
• Log of pages you have visited
• Gaming activity history (bets, win and loss records)
• Financial transaction details (deposit and withdrawal history)

• Creating and managing your account
• Processing deposit and withdrawal transactions (minimum ৳500)
• Applying bonuses and promotions
• Managing the VIP program (Bronze through Platinum)
• Providing 24/7 customer support in Bengali

• Detecting and preventing fraudulent activity
• Preventing unauthorized access to accounts
• Conducting anti-money laundering verification processes
• Ensuring age verification (21+ years)

• Sending important notifications related to your account
• Promotional offers and bonus information (only with your consent)
• Informing you about changes to the policy
• Sending security alerts

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Understanding demand for new games and services
• Managing responsible gaming tools

pkg99 uses industry-standard technology to protect your personal information:

• SSL Encryption: All data transfers are secured through 256-bit SSL/TLS encryption
• Data Encryption: Sensitive information (passwords, payment details) is encrypted before storage
• Secure Servers: Our servers are housed in secure data centers
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place
• Regular Audits: Our security systems are regularly verified through third-party audits

Access to your information is strictly controlled:

• Only authorized staff can view your information for specific needs
• All access activity is logged and regularly reviewed
• Staff are bound by confidentiality agreements
• Two-factor authentication is used for system access

We work with trusted partners to operate our services:

• Payment Processors: To process transactions through bKash, Nagad, and Rocket
• Game Providers: Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft
• Identity Verification Services: To meet legal requirements
• Technology Partners: For platform maintenance and security

All these partners are bound by agreement to comply with our privacy standards.

In the following circumstances we may disclose information due to legal obligations:

• As part of a court order or legal process
• At the request of a government investigation or regulatory authority
• In investigations into money laundering or fraud
• To protect our legal rights or those of others

• We do not sell information to advertisers or marketing companies
• We do not share information with other gambling operators without your consent
• We do not send your information to social media platforms
• We do not use personal information for purposes beyond providing the service

Cookies are small text files stored in your browser. pkg99 uses the following types of cookies:

• Essential Cookies: Required for the platform to function properly — login sessions, security tokens
• Functional Cookies: To remember your preferences — language, game settings
• Analytical Cookies: To understand platform usage — which pages are visited most
• Performance Cookies: To identify page load times and technical issues

You can control cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of the platform from working. In particular, login and payment processes may be affected.

You can find out at any time what information we hold about you. You can request a copy of your information by emailing [email protected].

If your account contains incorrect or incomplete information, you can request that it be corrected. We will make the necessary changes within a reasonable time.

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained to meet legal obligations (such as records of financial transactions).

You can stop receiving promotional emails and notifications at any time. This can easily be done by going to your account settings or by emailing [email protected].

You can request to close your pkg99 account at any time. Even after the account is closed, some information may be retained for a specified period based on legal requirements.

pkg99 is for individuals aged 21 and above only. We actively prevent minors from using our platform:

• Age verification is mandatory at the time of registration
• Identity verification documents are requested in cases of suspicion
• Any account identified as belonging to a minor is closed immediately
• If we have inadvertently collected any information from a minor, it is deleted without delay

If you believe a minor is using our platform, please notify us at [email protected].

We retain all your data for as long as your account remains active. This is necessary for the provision of services.

Even after an account is closed, certain data is retained for the following reasons:

• Financial Transaction Records: Retained for a specified number of years for legal and audit requirements
• Identity Verification Documents: To comply with anti-money laundering regulations
• Account Activity Logs: For fraud investigation and legal defence

Data beyond legal obligations is securely deleted after the specified period.

pkg99 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the pkg99.cam website
• The last updated date on this page will be changed

If you continue to use the pkg99 platform after a policy change, you will be considered to have given your consent to the new policy. If you do not agree with the new policy, you may request that your account be closed.

If you have any questions, concerns, or requests regarding your data or this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7
• Response Time: All requests are responded to promptly